Member Rights & Responsibilities

Star Healthcare recognizes the following rights for its members:

To receive information about Star Healthcare Group, its services, its providers, and members’ rights and responsibilities
To be treated with respect and dignity and right to privacy
To make recommendations regarding the organization’s members’ rights and responsibilities policies
To participate with practitioners in decision-making regarding their healthcare
To have a candid discussion of appropriate or medically necessary treatment options for their conditions, regardless of cost or benefit
To voice complaints or file appeals regarding Star Healthcare or the care provided
To be represented by parents, guardians, family members or other conservators for those who are unable to fully participate in their treatment decisions
To have their medical information kept confidential
To receive oral interpretation services in an understandable language (Medicaid and/or Medicare members)
To receive written member information in large-size print and other formats upon request and in a timely manner appropriate for the format being requested (Medicaid and/or Medicare members)
To work with Star Healthcare to coordinate interpreter services, at no cost to the member, for members’ who require language or speech/hearing impaired services.
Star Healthcare does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.
Members have the right to file a discrimination complaint with the United States Department of Health and Human Services Office of Civil Rights if there is a concern of discrimination based on race, color, national origin, age, disability, or sex electronically through the Office for Civil Rights Complaint Portal or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201. Complaint forms are available at the U.S. Department of Health and Human Services website. Complaints filed with the U.S. Department of Health and Human Services, Office for Civil Rights must be filed within 180 days of the date of the alleged discrimination.
To have confidential medical treatment for sensitive services and to request that communications regarding those services be sent to an alternative address.

Star Healthcare members must accept the following responsibilities:

To understand their health problems and participate in developing mutually agreed-upon treatment goals to the degree possible
To follow plans and instructions for care that they have agreed on with their practitioners
To supply all pertinent information about their health (to the extent possible)
To learn about their medical condition and what keeps them healthy
To make and keep medical appointments. If a member must cancel and/or reschedule an appointment, be certain to tell someone in the office
To work with and be polite and respectful to those who are partners in their healthcare